Compensation and Refund Policy
Compensation and Refund Policy
\\\\\\\\nYour satisfaction is our priority, with 100% Customer Satisfaction Guarantee with every Gift arrangement we deliver to your beloved ones! If - for any reason - you are not satisfied with the arrangement that we have delivered, we will provide a replacement as soon as possible. If you do not require a replacement, you may be eligible for a partial refund in the form of Armagan credit which will be available for use for up to 12 months. You also may be offered compensation.
\\\\\\\\nFor any issue regarding your order, please contact Armagan Customer Care within 48 hours of the delivery and we will offer you multiple solutions. Our team might ask you to send a picture of the received items to better understand the issue and find the best solution for you. We guarantee your order will be delivered on time! If your order is delayed by more than 4 hours after the end of your timeslot, please contact Armagan customer service and they will assist you accordingly. This policy will not be applicable for orders delayed for reasons outside of our control.
\\\\\\\\nIn case the recipient information provided by you was incorrect, Armagan will not be held responsible for any refund and/or compensation arising from delays or deliveries to the wrong person or address. Armagan shall not be responsible for the refusal of the recipient to receive a gift/arrangement.
\\\\\\\\nWhen a bank refund is applied, such refunds will be done only through the original mode of payment of the credit or debit cards used in placing orders through the online payment gateway on Armagan Platforms. We will do our best to process your refund promptly. However, when the bank is involved this cannot be controlled by Armagan. Any Armagan credit refunds or compensation will take up to 72 hours to show in your Armagan wallet.
Cancellation Policy
\\\\\\\\nIf an order is cancelled 24 hours before the start of the delivery slot or if the recipient is refusing the order prior to receiving the location of delivery (before delivery and preparing of the order), we will do our best to process your cancellation request which might be eligible for 100% refund.
\\\\\\\\nHowever, the moment we receive your request, our team starts to prepare and coordinate the best quality gifts and products for you. It is sometimes very difficult to get cancellation requests complete, due to the fact that upon receiving your request we start preparing for your order to make sure it is delivered on time, therefore it is very difficult to stop or cancel a delivery attempt or a placed order for orders that are already under preparation.
Return Policy
\\\\\\\\nIf you are dissatisfied with our product quality and you wish to return the delivered items, please contact our customer care team through our platforms to schedule a pick-up within 48hrs of delivery.
\\\\\\\\nPlease make sure that Items received are unopen, unused, and in the original packaging with the tags still attached. We do not currently offer exchanges; however, we do offer full refunds on eligible returns whereby the received product is damaged upon delivery.
\\\\\\\\nAfter Armagan receives the request and checks the quality of the product to be returned, you will receive an email confirming if your return request was approved and how long it will take to receive the refund.
Terms and Conditions
\\\\\\\\nThese terms (as well as all documents referred to herein) specify the Terms and Conditions (the “Terms”) which will apply when an order (‘Order’) is placed from the products (the “Products”) referred to on the Armagan (‘Armagan’, ‘Our’, ‘us’, ‘we’) website or mobile application(s) (the “Platforms”). Please read these terms carefully before ordering any of our Products.
\\\\\\\\nIf you have any questions concerning these Terms, please contact us before placing any Order.
\\\\\\\\nIf you do not agree to these Terms, then you may not use the Platforms.
\\\\\\\\nArmagan reserves the right to modify these Terms from time to time, at its sole discretion, without prior notice. You agree that each visit you make to the Platforms shall be subject to the then-current Terms and Conditions and Privacy Policy if applicable and continued use of the Platforms following modifications of these Terms confirms that you have read, accepted, and agreed to be bound by such modifications.
\\\\\\\\nIf you do not accept the notified changes you may continue to use the Platforms and the Service in accordance with the existing terms, but certain new features may not be available to you.
\\\\\\\\nIn the event you are a consumer, your legal rights will apply in addition to these Terms but will not replace them, unless there is a contradiction and the consumer rights are mandatory, then the consumer rights will prevail and apply.and in addition to consumer rights, all laws and regulations relating to e-commerce and electronic transactions, as well as any specific laws to our industry, issued by any governmental authority, shall together with these Terms be applicable, unless a contradiction arises between these Terms and any mandatory law or regulation amongst the aforementioned laws and regulations. In such case, the mandatory law or regulation will prevail and apply.
\\\\\\\\nBy setting up a Armagan Account, you confirm your acknowledgement and acceptance of these Terms.
\\\\\\\\nYou must be 18 or over to accept these terms and use the platforms or its related services.
\\\\\\\\nThese terms also apply to all merchanting channels of the company and its affiliates including, but not limited to, the internet, telephone, mobile device, social media and participating retail stores. By accessing any of the company merchandising channels, and any areas of the service, you agree to be legally bound, and to abide, by these terms. Please be aware that these terms contain a class action waiver that waive your right to a court hearing.